I had the same problem and found the instructions posted by others to be confusing, but I finally got it to work. Please know that I'm only a post away if you have any additional concerns. I'm also adding this article to learn more about creating a credit memo or refund check in QBDT: Give your customer a credit or refund in QuickBooks Desktop for Windows. ![]() If you now choose Customers, then Create Credit Memos/Refunds to display the credit memo you just entered and click Transaction History, you should see the refund check listed in the Transaction History - Credit memo window. On the Refund Check line, enter the check amount in the Payment column. ![]() Tick the Apply Existing Credits checkbox.You'll see the amount of the credit included in the Existing Credits field and the refund check in the bottom section of the window. Select Receive payments in the drop-down.In QBDT, go to the Customers menu at the top.This will help QuickBooks Desktop (QBDT) to track these transactions correctly. Since the checks and the credits were already created, you can use the Receive Payments window to link them. Please know that I'm always eager to help if you have other questions or concerns. You can also go to this website if you are looking for an accountant to help you with your business that's near your location: Find a Pro Advisor Accountant. It also contains steps on how to edit, reverse, and delete JE. I've added an article to know more details on managing your Journal entry (JE) transactions: Create a journal entry in QuickBooks Desktop for Windows or Mac. I've added some screenshots of what it looks like: Enter the other details needed to be tracked such as the Memo, Name, Billable? or Class.Select the Accounts included in the entry and input the amount under the Debit or Credit column. ![]() Go to the Company menu and select Make Journal Entries.I'd be glad to show you how to create a Journal entry, however, I suggest contacting your accountant to make sure that the funds are posted to the correct accounts and ensure that your books are accurate. Base on the number of credit memos and the age of the transactions, I recommend creating a Journal entry. It's either linking it manually with the checks individually or create a Journal entry. There are two ways to clear the credit memo. I'm happy to share some details about the process that's best for you. Welcome to the QuickBooks Community, at RCofA! Let's make your concern easier since you've mentioned that the transactions are 10 years old now.
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